Shipping policy

Upon Delivery

Signature of receipt by you, your agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any order after it has shipped or refuse delivery. Delivery may occur in multiple lots depending upon availability of the products constituting an order.

 

Damaged Products

All items should be opened and inspected within three (3) days of receipt. Within three (3) business days of receipt, you must (a) unpack and thoroughly inspect the shipment for damaged items, (b) save all packaging until claim is resolved, and (c) email orders@adenewyork.com to report damaged items and to receive a Return Authorization Number (RA#).

We will, at our discretion, repair or replace the item. If the damaged item(s) are to be replaced, the items must be returned prior to shipment of a replacement. No returns will be accepted without prior authorization from ADE New York, and without all required documentation. For assistance with damages or returns, please reach out to our team at orders@adenewyork.com. 

For all returned products, only use the shipping documents provided by ADE New York. Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA#, and scheduled for pickup within three (3) business days of receipt of shipping documents.



Return Shipping Costs

All returns require prior approval from ADE New York in the form of a Return Merchandise Authorization (RMA). Any associated freight costs for client-elected returns are non-refundable. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within three (3) business days of receipt of shipping documents.



Carrier Damages

Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc.), you must note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by ADE New York unless the damages are noted on the carrier’s delivery receipt.