Refund policy

Return Policy

ADE New York is not accepting returns or exchanges until further notice due to the risks associated with COVID-19. 

It is within our sole discretion as to whether to accept returns of merchandise. Items returned without our prior authorization will be refused. A 25% restocking fee will be applied to all approved returns that are not defective.

 

Return Merchandise Authorization Process

Please note that all returns, regardless of reason, must be pre-approved by ADE New York. To begin the Return Merchandise Authorization (RMA) process, please contact us via email to orders@adenewyork.com. For all pre-approved returns, returned items must be in their original condition and packaging. Customers are responsible for shipping charges incurred when returning a product. Additionally, we strongly suggest insuring all return shipments as credit for authorized returns will not be issued if product arrives damaged due to poor packaging. All credits for pre-approved returns will be credit-on-account. 

At ADE New York, we strive to keep our customers informed with the latest information regarding products on order. Should you wish to cancel at any point in the order process (with the exception of Upholstery and Custom Orders), ADE New York will apply any monies or deposits on that order as a store credit-on-account. This credit can be used toward any future purchase at your request. Any other refund is at the discretion of ADE New York management.

 

Natural Imperfections

While we strive to present the most accurate portrayal of all ADE New York products, please note that there will be differences in color and/or finish between any representation of the products (printed and online) and their actual appearance. The natural materials and handcrafting involved in our one-of-a-kind collection may result in slight variations. The process of photographing our collections and printing or presenting the images inherently causes variation due to lighting, the color of the wall, the type of paper, or the calibration of your screen. Please note that these variations are not considered flaws and not acceptable reasons for returns.